Delivery and Returns
Delivery and Returns
Delivery
Once we have received confirmation of your payment you will receive an email to the address you have specified when your order has been dispatched. As part of maintaing our customer satisfaction we do not charge on any deliveries at the moment, however this may change at any time. We will only dispatch the item once the payment has been verified which in most cases will be the same day. If we are unable to validate your order, you will receive an email to inform you of this and what the next steps are.
We do require a signature on all of our deliveries to save the hassle of any products being wrongly delivered. If you miss your delivery you will be given a choice whether you wish for us to resend the item or for you to cancel the order. Any items that were not delivered through fault of the consumer and a refund is requested we reserve the right to deduct our outwardly delivery charge for the refund amount.
To maintain our service we dispatch every order in the specified delivery timescale. However, circumstances may arise which may cause a delay; for example an issue results from the delivery service, these cases unfortunately are beyond our control and we will take responsibility these situations and ensure that your order is delivered as soon as possible.
If a case like this does occur and your delivery is delayed for any reason, we will provide a refund of any delivery charges that were charged to you. If the delivery was free we do not provide any financial compensation to cover consequential losses.
Return
We understand that sometimes items you receive are not quite as you expected, so you have the right to cancel your order for any item purchased and receive a full refund within 30 days. If you cancel once the product has been dispatched, you will be refunded once the product has returned. We will email you of any and all updates.
If your watch results in a defective mechanical system you will have to inform us in writing within five working days by e-mail.
Any returned watches must be undamaged and in the condition in which it was delivered. We understand you may have to try the product on at some point but wearing it will result in your refund being declined. We expect the watch returned no scratches, marks, dents or chips on the watch, the security tags and seals are still attached and must be returned with all the original box, instructions, guarantee and all extras. The watch must not have been altered in any way. Watches are visually inspected upon receipt to determine the condition of the item and your eligibility for a refund. We will be in touch to inform you on the next step. We do advise that ANY signs of wear of the watch will result in refusal of your refund. We will re-deliver the watch back to you. We process most refunds on the same day, but please allow up to 7 days from the time the watch was received by us. We advise all consumers that returns are made through a signed for service as we cannot accept liability for any returns lost in transit. If you wish to return on next day delivery you do so on your own accord and we will not compensate for next day delivery charge and will only refund the standard delivery rate.
If you wish to request a return please send us an email via the Contact page.
